No. The system is yours from the day we install it. We charge a small, optional annual fee for technical support and ongoing updates of the App. If you don’t pay the support fee your system will continue to function exactly as it does but you will not have access to ongoing support from us, or receive updates to the App with new features.

Once you purchase your new system we will be in touch to outline the data we need.

In a nutshell, this is a Staff List, a good-quality logo, and sign-off on any policies you want to include. We will work with you to ensure we have all of the data needed to build your new system to your specification.

No. The majority of people we speak to actively dislike having their photo taken when signing in so we opted to make the experience a more pleasant one and not ask for people’s photos. Also, it’s easy to avoid having your photo taken on a system like ours so it doesn’t add much from a security perspective anyway.

As we don’t take your photo we don’t offer badge printing. The printers themselves can be quite expensive and are a potential failure point if they disconnect from the iPad or run out of paper so most locations use generic badges with coloured lanyards for visitors and contractors etc. They are much clearer to see from a distance and it’s also much better for the environment not to waste rolls of paper on disposable badges.

Absolutely not. We wanted to make sure that regardless of your Internet connection you can still use your system and access your data, especially in an evacuation. For this reason, the entire system will function exactly as it should, with or without an internet connection. The only feature that won’t work is automatic reports that are sent via email. These will run automatically once the iPad has its connection restored.

We keep the data on the iPad so that you don’t have to worry about it being sent to online servers. We offer the option to share the data via email to yourself and we advise that only company controlled email addresses are used to receive these exports. These can be sent manually or on a scheduled basis both for reporting and backups. This also ties into the above question about data always being accessible, even without WiFi, as you’re not relying on a connection to remote data-centres. More detailed information on how the system handles your data can be provided upon request. Our company GDPR Policy can be seen here.

Absolutely. We advise that the iPad is a reasonably new model so that the App runs as smoothly as possible but you are welcome to use an iPad you already own. If in doubt, send us the model number from Settings and we can check its age and suitability. If you’re using an iPad we provide then we can ship everything to you ready to go. If you’re using your own iPad, we will provide instructions on how to set it up for the Halo Sign-in System.

We recommend using Apple-branded cables when installing our system. The cable Apple supplies with the iPad as of 2024 is around 1 metre long. If this is sufficient to reach your plug socket then use this one. If not, Apple sell a 2 metre option which is available online or in shops.

There are 2 main reasons we recommend these cables.

1. As the iPad is going to be left plugged in, the Apple cables are safer than generic unbranded options.

2. We know these cables fit well inside the enclosure.

If in doubt please get in touch and we’re happy to help.

Since moving to USB-C there is more choice of cables available than ever before but the simple answer is that we buy our cables direct from Apple or an Apple Reseller that we trust to guarantee their authenticity.

The last thing we want is to put anyone at risk from using a poor quality cable for the sake of saving maybe £10. There are lots of counterfeit cables being sold online even from reputable outlets so we stick to Apple cables that we can trust so we can be confident we’re doing the best we can by you.

Rather than a PDF or physical manual that can get quickly out of date, we offer video guides that are around 2-3 minutes long covering all aspects of using and administering the system. These can be found on our YouTube page. We’re also here to provide support if you need it.

New iPads will be covered by the standard manufacturer’s warranty. Any damage or failure outside of the first 12 months would require the device to be replaced. One of the reasons we use iPads as a device is that they are very reliable and rarely fail. We strongly suggest that you use the plug and cable supplied by us as we only use Apple Original accessories. For our full terms and conditions including warranties please click here

We have done everything possible to ensure the system is as compliant as possible with GDPR Regulations. Personal data is not visible to anyone without authorisation and your data is not transferred to any Third Party.

It’s up to you as an organisation to make sure the information you are requesting and storing is in line with your specific requirements. GDPR is not a pass/fail thing for suppliers and depends on your specific use case and the data you are requesting.

If you want to find out more about how the system handles and secures your data please just get in touch. We would be happy to discuss your specific GDPR requirements so please get in touch if you would like to talk about it.

Our company GDPR policy can be found here.

It’s pretty straightforward to install our Halo Sign-in System. All you need is a couple of basic tools, everything else is provided. We have a video guiding you through the installation process here.

We do offer an onsite installation service but there are geographic restrictions. Get in touch if you would like to discuss the installation process and we would be happy to help.